Olawale Aridegbe

 

7421 Lazy Spur Blvd, Fort Worth, TX 76131

oaridegbe@gmail.com - 240-210-2229

To contribute to your company's success through the use of exceptional customer service skills.

Work Experience

Security Officer

ALLIEDBARTON SECURITY

May 2014 to August 2014

 

Patrolling the facility on foot and in a vehicle. Working at the entrance to the facility and greeting employees. Facilitating the cleaning crew and assigning keys. Being a visible deterrent to crime and infractions. Detect suspicious activities and watch for criminal acts.

 

Credentialing Specialist

FSMB -

November 2012 to June 2013

Review verification forms for graduate medical education upon receipt for any discrepancies or omissions and immediately identify them. Contact medical schools and/or programs regarding outstanding and/or incomplete verification requests via telephone, email, mail, fax.

 

Technical Specialist II

ADT-

March 2012 to October 2012

Resolve customer reprogramming needs and concerns by handling inbound and outbound calls. Coordinate field service dispatch, close jobs, reschedule jobs, and apply billing charges. Provide limited technical support to customers and resolves billing concerns. Support tier 1 panel service tickets and programming requests from inbound phone calls. Process data changes received via mail, fax, phone or internal ticket on Informix and Mastermind for all dealer account databases, as well as a limited number of ADT account databases. Support false alarm research and damage claims and provide support for other data cleanup projects.

 

Security Officer

MONUMENT SECURITY

Mar 2012 to November 2012

 

Patrol assigned areas and perimeter to deter, detect and investigate crime and/or any suspicious activity which could cause harm to the property. Foot or golf cart patrol of interior and exterior areas. Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance. Write detailed incident reports and various other reports as required.

 

Client Service Rep

CONEXIS-

May 2008 to April 2010

Provide leadership and responsible for designated Client relationships. Exercise discretion and judgment in matters of significance. Knowledge of COBRA/HIPAA laws section 125 regulations and able to guide employees appropriately in the administrative process of the CONEXIS process and services. Interact effectively with other departments including but not limited to IT, Finance, Training and HR to meet and deliver customer requirements and expectations. Manage annual operating plans to achieve company objectives in conjuction with Client's strategic plan requirements. Assist Client Service Specialist with problem resolution. Develop scorecard for Clients providing feedback on performance (SLA's); facilitate quaterly meetings to present performance, updates on projects, etc. Provide leadership in monitoring escalation processes for both Clients and Client Services, act as a liaison between Client, operations, and/or sales and marketing as needed. Schedule meetings with Clients to provide updates regarding new products and enhancements to CONEXIS services. Manage contracts and SLA's through renewal. Assist Clients in streamlining services to promote improvements and efficiency.

 

Payment Coordinator

CREDIT SOLUTIONS

-

September 2007 to March 2008

Contact creditors to set up payments for our Client's settled accounts. Handle inbound calls from settlement advisor's forwarding clients for verification. Screen all documentation on accounts for discrepancies that could prevent payment or cause possible problems for the client in the future. Knowledge of all company policies and federal laws and regulations that pertain to debt settlement.

 

Customer Service Professional

TIME WARNER CABLE-

February 2007 to September 2007

Operate computerized systems to record data, make corrections or complete required follow up. Activate new accounts. Upgrades, downgrades, transfer and reconnects service. Answer basic billing questions (such as nonpays) and process payments. Respond to customer inquiries of a technical or complex nature which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Responsible for providing quality technical support to customers and to installation and service personnel who are having problems using the company’s products. Assess needs and suggest/promote alternative products or services. Sell services and features to meet defined sales objectives/goals. Apply company technical support policies and procedures to resolve routine issues.

Education

Architecture

TARRANT COUNTY COLLEGE

2008 to Present

Architecture

UNIVERSITY OF SAN FRANCISCO

1999 to 2001

SKILLS 
 
Proficient in using personal computer skills and programs that include Microsoft Windows, Microsoft Word, Excel, PowerPoint 
Sabre 
CAD, Vector Works 
45 WPM